ChatWidgetSession

Stored in the chatwidgetsessions collection. createdAt and updatedAt are maintained automatically.

Returned by GET /chat-widget/:id/sessions, PUT /chat-widget/session/:sessionId/intercept.

Field	Type	Notes
company	ObjectId -> Company	required
widget	ObjectId -> ChatWidget	required
contact	ObjectId -> Contact	required
status	string	default active · one of active, closed
handover.status	string	default pending · one of pending, done
handover.at	date
handover.by	ObjectId -> Member
handover.reason	string	one of immediate, delay, manual
handover.dueAt	date
botRestartedAt	date
historyFrom	date	default null
visitor.ip	string
visitor.userAgent	string
visitor.pageUrl	string
visitor.referrer	string
visitor.utmSource	string
visitor.utmMedium	string
visitor.utmCampaign	string
visitor.utmTerm	string
visitor.utmContent	string
lastVisitorMessageAt	date
lastAgentMessageAt	date
startedAt	date	default now
lastSeenAt	date	default now
visits	number	default 0
_id	ObjectId	default "6a95712f932657988a91c075"
createdAt	date	set once
updatedAt	date